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Frequently asked questions
UK delivery is free. International delivery is calculated on weight to your country at checkout.
United Kingdom
Standard Delivery - Free - 3 - 5 working days
Tracked Delivery - From £2.99 - £15.99 - 2 - 4 working days
Next Day Delivery (order before 11am) - From £9.99 - £49.99 - Next working day
Europe
Standard Delivery - From £4.99 - £29.99 - 5 - 7 working days
Tracked Delivery - From £9.99 - £49.99 - 5 - 7 working days
Rest of the World
Standard Delivery - From £7.99 - £39.99 - 7 - 15 working days
Tracked Delivery - From £14.99 - £69.99 - 7 - 15 working days
Please note: All delivery prices are estimates. The actual cost will depend on order weight and is calculated at checkout before payment. Delivery times are not guaranteed (excluding next day delivery), and during busy times and bank holidays, may be extended.
We understand that sometimes you’ll want to return items to us. With our no quibbles returns policy, if you are not 100% happy with any item, you have up to 30 days to return it to us.
We will refund items which:
- Are returned to us within 30 days of receipt.
- Are returned to us in the same condition as they were sent to you.
To return your item, please post to:
Burning Sounds Records
15 Watling Street
Bletchley
Milton Keynes
MK2 2BU
Please note: You will need to pay the postage costs to return your item. We recommend that you get proof of postage in case your item goes missing on its way back to us.
If you have any enquiries about returning your item(s), please use our Contact Us page or call us between 8am - 4pm, Monday - Friday on +44 (0)1908270546.
Yes we are. For full terms and conditions of our privacy policy, please check our Privacy Policy page.
Burning Sounds Records Limited is committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure. We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Any questions regarding this policy and our privacy practices should be sent by email to info@burningsoundsrecords.com. Burning Sounds Records Limited company register number 01806085
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products or if you register to receive our low volume newsletter.
What type of information is collected from you?
The personal information we collect might include your name, address, email address and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
We may use your information to:
-Process orders that you have submitted
-Carry out our obligations arising from your orders to us.
-Dealing with entries into a competition
-Seek your views or comments on the services we provide
-Notify you of changes to our website
-Send you communications which you have requested and that may be of interest
Who has access to your information?
We will not sell or rent your information to third parties.
Your choices
You have a choice about whether or not you wish to receive information from us. Please unsubscribe to the newsletter if you wish. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not share your information with third parties for marketing purposes.
Use of 'cookies'
The Burning Sounds Records Limited website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This policy was last updated in May 2018.
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